Start here
ACES works in four steps. If you only read one part of this guide, read this one.
Open an account
You need a Malawi phone number and you must be 18 or older. It takes about two minutes.
RegisterPut money in
Use Airtel Money or TNM Mpamba from MK 50, or a bank transfer from MK 10,000.
Add fundsBuy a ticket
Pick a raffle, choose how many tickets you want, and confirm. The money comes from your wallet.
See rafflesWin and cash out
Cash prizes go straight into your wallet. You can then withdraw to your mobile money or bank.
WithdrawCreate your account
You need a Malawi phone number and you must be 18 or older.
- 1
Open the sign-up page
Go to Register. You can also tap "Continue with Google" or "Continue with Apple" if you would rather not fill in a form.
- 2
Fill in your details
Your full name, your Malawi phone number, your date of birth, and a password of at least 8 characters. Adding your email is optional here, but you will need it later to withdraw.
- 3
Confirm you are 18 or older
ACES is only for adults. The form checks your date of birth and will not let you continue if you are under 18.
- 4
Accept the terms
Tick the box to agree to our Terms of Service and Privacy Policy.
- 5
You are in
We sign you in straight away and take you to the Add Funds page so you can start playing. Confirming your phone and email comes later, when you first withdraw.
Sign in
Use the phone number or email you registered with, plus your password. You can also use Google or Apple if that is how you signed up.
Forgot your password?
We send you a code. Enter it, then choose a new password of at least 8 characters.
Reset my passwordAdd money to your wallet
You buy tickets with your ACES wallet balance, so this comes first. Everything is in Malawi Kwacha.
Airtel Money / TNM Mpamba
From MK 50
Bank transfer
From MK 10,000
Paying by mobile money
- 1
Choose Mobile Money
Open Add Funds and pick Airtel Money or TNM Mpamba.
- 2
Type the amount
The smallest deposit by mobile money is MK 50.
- 3
Enter your phone number
Use the number that holds the money, for example 0991234567. We work out the network for you.
- 4
Approve on your phone
Your phone will show a payment prompt. Enter your mobile money PIN to approve it.
- 5
Wait a moment
The money usually lands in your wallet in a few seconds. We also send you a confirmation email and a notification.
Paying by bank transfer
- 1
Choose Bank Transfer
Open Add Funds and pick the bank option.
- 2
Type the amount
The smallest bank transfer deposit is MK 10,000.
- 3
Pick your bank
Choose your bank from the list.
- 4
Follow the transfer details shown
Use the exact reference we give you, otherwise we cannot match your payment to your account.
Buy a raffle ticket
A ticket is one chance in a raffle. The more tickets you hold, the better your chances.
- 1
Browse the raffles
Go to Games to see everything that is open right now. Each card shows the prize, the ticket price, how many tickets are left and how long you have.
- 2
Open the one you like
Tap the raffle to read the full details before you spend anything.
- 3
Pick your side (Blue vs Red only)
Some raffles are team games. If you see Blue and Red, choose the team you want to back first.
- 4
Choose how many tickets
More tickets means more chances. The screen shows the total cost as you change the number.
- 5
Check the summary and confirm
The cost is taken from your wallet balance. If you do not have enough, top up first.
- 6
Keep your ticket numbers
We show your ticket numbers straight away, send them to you by email, and save them under My Entries.
Send a ticket as a gift
You can buy tickets for someone else on ACES. They own the ticket, and if it wins, the prize is theirs.
To send one
Open a raffle and choose the gift option. Search for the person, pick how many tickets, and confirm. It is paid from your wallet, and we tell them straight away. You cannot gift a ticket to yourself.
To see what you were given
Gifts you receive show up under Gift Entries, and we email you the ticket numbers.
Open Gift EntriesCheck your tickets and your wins
Nothing to chase. We tell you when a draw happens and whether you won.
Take your money out
You can withdraw your balance to Airtel Money, TNM Mpamba or your bank account.
Smallest withdrawal
MK 500
Three things must be done first
This is a one-time set-up and it is what keeps your money yours. You do not have to hunt for them: open the withdraw page and it shows you the one thing that is still missing, with a button to finish it right there.
Your phone number is confirmed
If you deposited from your own mobile money number, this is already done for you - nothing to do. Otherwise tap "Verify phone number" on the withdraw page and we send you a code by SMS.
Confirm my phoneYour email address is confirmed
Add your email on your profile if you skipped it at sign-up. Then, on the withdraw page, ask us to resend the link, open it in your inbox, and come back.
Add or check my emailYour identity is approved (KYC)
You need to reach at least Tier 1. This is a one-time check and it protects your money.
Start verificationMaking the withdrawal
- 1
Type the amount
The smallest withdrawal is MK 500. You cannot withdraw more than your available balance.
- 2
Choose where to send it
Airtel Money, TNM Mpamba, or a bank transfer.
- 3
Confirm the destination
For mobile money we send the payment to the number you deposited from. For a bank transfer, give the bank name, the account name and the account number.
- 4
Check the summary and confirm
The amount is held from your balance as soon as you confirm, so you cannot spend it twice.
- 5
Wait for our team to release it
Our finance team checks every payout. We email you when we receive the request, when it is approved, and again when the money has been sent.
Get verified (KYC)
KYC just means showing us who you are. You do it once, and it is what lets you withdraw.
What to have ready
- A National ID (front and back), a Passport (photo page), or a Driver’s licence (front and back).
- A selfie of your face, so we can see the ID belongs to you.
- For Tier 3 only: proof of your address - a utility bill, a bank statement, or a government letter.
Photos can be JPG or PNG, or you can upload a PDF. Each file must be under 10MB. Make sure the whole document is in the picture and the writing is easy to read - that is the most common reason a check is sent back.
The levels
Tier 0 - Starter
What you give us: Account created and phone confirmed.
What it opens up: You can browse and play, with the smallest limits. You cannot withdraw yet.
Tier 1 - Verified profile
What you give us: Your personal details.
What it opens up: Higher daily and monthly limits, and normal withdrawals. This is the level you need to cash out.
Tier 2 - Identity verified
What you give us: A government ID and a selfie. Reviewed by our team.
What it opens up: Bigger transactions and faster withdrawals.
Tier 3 - Fully verified
What you give us: Proof of your address. Reviewed by a senior officer.
What it opens up: No limits, and priority support.
Your wallet pages
Your money on ACES.
Your balance at a glance, plus quick buttons to add or take out money.
Put money in using Airtel Money, TNM Mpamba or a bank transfer.
Send money from your wallet to your mobile money or bank account.
Every deposit and payout attempt, including any that failed and why.
Everything that has moved in or out of your wallet. Tap any row to see the full detail.
A statement for a date range you choose - useful as a record.
How much you can deposit and withdraw per day and per month at your current verification level.
Your account pages
Who you are and how your account is protected.
Your name, phone number and email. Change or confirm your contact details here.
Send in your ID so you can withdraw. Also shows your current tier and what it unlocks.
Every message we have sent you about your money, your raffles, your verification and your tickets.
Choose which emails and alerts you want to receive, and which you do not.
Change your password, manage Google or Apple sign-in, and sign out of devices you no longer use.
Your invite code and link, and what you have earned from friends who joined.
A history of sign-ins to your account. Check here if you think someone else has been in.
Every phone and computer that is currently signed in as you.
Invite friends and earn
Share your link. When a friend joins and deposits, you both get a reward.
You and your friend each earn 5% of their first deposit and 5% of their second deposit. Deposits after that do not earn a reward. Rewards are released as your friend plays.
Your Referrals page shows your personal code and link, who has joined, and what you have earned so far. You can copy the link and send it on WhatsApp in one tap.
Get help from a real person
We speak English and Chichewa. Pick whichever way suits you.
The best way: open a support ticket
A ticket keeps everything in one thread and lets us see your account, so it is the fastest way to sort out anything to do with money. Choose a topic - payment, raffle, KYC, account, technical or other - say how urgent it is, and describe what happened. We email you every time we reply.
Other ways to reach us
Call us
+265 884 08 88 88
Open 24 hours
+265 884 08 88 88
Open 24 hours
Email us
support@aces.mw
For payments: payments@aces.mw
Every page, explained
A one-line description of every page you can open, with a link to each.
Main
Where you play.
Your home screen after you sign in: your balance, the raffles closing soon, and anything that needs your attention.
Every raffle that is open right now. This is where you buy tickets.
The same raffles in a simple list, handy when you are looking for one in particular.
Recent winners across the whole platform.
Wallet
Your money on ACES.
Your balance at a glance, plus quick buttons to add or take out money.
Put money in using Airtel Money, TNM Mpamba or a bank transfer.
Send money from your wallet to your mobile money or bank account.
Every deposit and payout attempt, including any that failed and why.
Everything that has moved in or out of your wallet. Tap any row to see the full detail.
A statement for a date range you choose - useful as a record.
How much you can deposit and withdraw per day and per month at your current verification level.
Participation
Your tickets, gifts and prizes.
A summary of how you are doing: tickets bought, raffles entered and prizes won.
Every ticket you own, with its number and which raffle it belongs to.
The prizes you have won and what happened to each one.
Tickets that friends or family have bought for you.
The public list of who has been winning.
Account
Who you are and how your account is protected.
Your name, phone number and email. Change or confirm your contact details here.
Send in your ID so you can withdraw. Also shows your current tier and what it unlocks.
Every message we have sent you about your money, your raffles, your verification and your tickets.
Choose which emails and alerts you want to receive, and which you do not.
Change your password, manage Google or Apple sign-in, and sign out of devices you no longer use.
Your invite code and link, and what you have earned from friends who joined.
A history of sign-ins to your account. Check here if you think someone else has been in.
Every phone and computer that is currently signed in as you.
Support
When you need a person.
Your support tickets and their replies, all in one place.
Report a problem. Choose a topic, tell us how urgent it is, and describe what happened.
Quick answers to the questions we get most often.
Open to everyone
These pages work whether or not you are signed in.
A short overview of ACES for anyone who is still deciding.
Browse what is running without signing in.
Who has won recently.
Results from raffles that have already been drawn.
The rules every raffle follows, including how winners are picked.
The ways you can pay us and how each one works.
How payouts work and how long they take.
Articles grouped by topic.
Common questions, answered.
How to keep playing safe and fun, and where to get help if it stops being either.
The agreement between you and ACES.
What we do with your information.
Our phone numbers, email addresses and office hours.
Get ACES on your phone.
Still not sure about something?
Do not guess with your money. Open a ticket and a real person will walk you through it.